General Terms and Conditions

Useful info:

WITHDRAWAL FORM

PRIVACY POLICY

 

Selected excerpts from Terms & Conditions:

  1. Order confirmation is an automatically generated email and does not constitute the conclusion of a contract. (Section III, point 5. T&C)

  2. The purchase contract is concluded only after the seller accepts the order. Notification of acceptance of the order is sent to the buyer's email address. (Section III, point 5. T&C)

  3. In case of cashless payment, the purchase price is payable within 14 days from the conclusion of the purchase contract. (Section V, point 3. T&C)

Seller's contact details:

Company name: XEN s.r.o.
Company ID (IČO): 19614411
VAT ID (DIČ): CZ19614411
Registered office: Jablonec nad Nisou, Svatopluka Čecha 2238/34, 46602
Email: martin.skalnik@xenequipment.cz
Mobile: +420 724 243 139
Website: www.xenequipment.com
Bank account: 1653184008/2700
IBAN: CZ1527000000001653184008
We are VAT payers

(hereinafter referred to as "Seller")

Current wording of the General Terms and Conditions:

I.
Basic Provisions

  1. These general terms and conditions (hereinafter referred to as "Terms & Conditions") are issued pursuant to § 1751 et seq. of Act No. 89/2012 Coll., Civil Code (hereinafter referred to as "Civil Code").

  2. These Terms & Conditions govern the mutual rights and obligations of the seller and the natural person concluding the purchase contract outside their business activity as a consumer, or within their business activity (hereinafter: "Buyer") through the web interface located on the website accessible at https://www.xenequipment.com/ and https://www.maskgear.cz/ (hereinafter referred to as "Online Store").

  3. Provisions of the Terms & Conditions are an integral part of the purchase contract. Deviating arrangements in the purchase contract take precedence over the provisions of these Terms & Conditions.

  4. These Terms & Conditions and the purchase contract are concluded in the Czech language.

II.
Information on Goods and Prices

  1. Information on goods, including prices and main characteristics, is provided for each item in the Online Store catalog. Prices include VAT, all related fees, and costs of returning goods if they cannot be returned by regular mail due to their nature. Prices remain valid as long as they are displayed in the Online Store. This does not exclude concluding a purchase contract under individually agreed conditions.

  2. All presentation of goods in the Online Store catalog is for informational purposes, and the seller is not obliged to conclude a purchase contract for such goods.

  3. The Online Store publishes information on packaging and delivery costs. Such costs apply only for deliveries within the Czech Republic.

  4. Any discounts on the purchase price cannot be combined unless agreed otherwise between the seller and the buyer.

III.
Order and Conclusion of Purchase Contract

  1. Costs incurred by the buyer using remote communication means related to concluding the purchase contract (internet connection, phone calls) are borne by the buyer. These costs do not differ from the basic rate.

  2. The buyer places an order in the following ways:
    • through their customer account, if previously registered in the Online Store
    • by filling in the order form without registration

  3. When placing an order, the buyer selects the goods, quantity, payment method, and delivery method.

  4. Before submitting the order, the buyer can review and modify the entered information. The order is sent to the seller by clicking “COMPLETE ORDER”. The information provided is considered correct by the seller. Completing all required fields and confirming that the buyer has read the Terms & Conditions is mandatory.

  5. Immediately upon receiving the order, the seller sends the buyer an order receipt confirmation to the email provided. This confirmation is automatic and does not constitute a contract. The current Terms & Conditions are attached. The purchase contract is concluded only after the seller accepts the order. Notification of acceptance is sent to the buyer's email.

  6. If the seller cannot meet some requirements in the order, they will send a modified offer to the buyer's email. This modified offer is considered a new contract proposal, and the contract is concluded upon the buyer's acceptance sent to the seller's email as stated in these Terms & Conditions.

  7. All orders received by the seller are binding. The buyer may cancel the order until notification of acceptance is received. Cancellation can be made by phone or email provided in these Terms & Conditions.

  8. If a clear technical error occurs in the Online Store regarding the price or during ordering, the seller is not obliged to deliver the goods at the obviously incorrect price, even if an automatic order confirmation was sent. The seller informs the buyer of the error and sends a modified offer, considered a new contract proposal. The contract is concluded upon the buyer's acceptance.

IV.
Customer Account

  1. Through registration in the Online Store, the buyer can access their customer account and place orders. Ordering is also possible without registration.

  2. The buyer must provide correct and truthful information during registration and ordering and update it as needed. Data provided is considered correct by the seller.

  3. Account access is secured by username and password. The buyer must keep access confidential. The seller is not responsible for misuse by third parties.

  4. The buyer cannot allow third parties to use the account.

  5. The seller may cancel an account if unused for a long period or if the buyer breaches the contract or Terms & Conditions.

  6. The buyer acknowledges that access may not be continuous due to necessary maintenance of seller’s or third-party hardware/software.

V.
Payment and Delivery of Goods

  1. The buyer can pay the price and delivery costs by:
    • cashless transfer to the seller’s bank account 1653184008/2700 at UniCredit Bank Czech Republic and Slovakia, a.s.
    • cash on personal pickup at the seller's premises
    • cash on personal pickup at an agreed location

  2. The buyer must pay delivery and packaging costs. Unless otherwise stated, delivery costs are included in the purchase price.

  3. Cash payments are due upon pickup. Cashless payments are due within 14 days of contract conclusion.

  4. For payments via payment gateway, the buyer follows the provider's instructions.

  5. Cashless payment is considered fulfilled when the amount is credited to the seller’s account.

  6. The seller does not require any advance or deposit. Payment before shipment is not a deposit.

  7. Seller must issue a receipt and register the transaction online, or within 48 hours if a technical issue occurs.

  8. Goods are delivered:
    • to the address provided by the buyer